Return & Refund Policy
Return & Refund Policy
At Bracotive, we value your satisfaction. Please read our return and refund policy carefully before making a request.
✅ Return Eligibility
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You can request a return within 7 days of receiving your order.
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Returns are only accepted for damaged or broken products.
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We also offer an exchange option if you'd like to swap your item for another product in our store (subject to availability).
🔁 How to Request a Return or Exchange
To request a return or exchange, please follow these steps:
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Visit our Contact Us page.
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Fill out the form with the following details:
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Order ID
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Date of Order
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Payment Mode
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Upload or provide a link to your unboxing video (required for processing).
📦 Unboxing Video Requirement (Mandatory)
For any return or refund request to be considered:
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A clear, uninterrupted unboxing video is required.
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The video must be recorded from the moment you open the parcel for the first time.
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Ensure the video is:
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High resolution
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Not edited, trimmed, or split
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Showing the full unpacking process clearly
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📌 Returns without a valid unboxing video will not be accepted.
💸 Refund Process
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Once we receive your returned product and verify its condition, we will process your refund.
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Refunds will be made using the original payment method.
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Please allow up to 7 business days after return approval for the amount to reflect in your account.
⚠️ Important Notes
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Do not accept parcels with tampered or damaged packaging.
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Bracotive reserves the right to approve or reject return requests based on the provided video and product condition.
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We do not offer returns for reasons such as change of mind, incorrect size preference, or general dissatisfaction.
If you have any questions or need help with your return, please reach out via our Contact Us page.